What it usually means
They can't switch now, but they might when the contract ends. This is about timing, not interest.
The approach
Find out when the contract ends, and plan to start the conversation well before the renewal date.
What to say
1No problem. When does the contract end? Renewal is often the best time to compare options.
2Do you have to give notice? Some contracts renew automatically if you don't cancel 90 days before.
3Shall I put a reminder in for three months before renewal, so you have time to compare without pressure?
Adapt the words so they sound like you. Then say them out loud a few times before your next call.
What to avoid
- Encouraging them to break a contract
- Forgetting the renewal date